Privacy Policy

Last Updated: February 22, 2026

Rooted Voices Speech & Language Therapy LLC (“Rooted Voices,” “we,” “our,” or “us”) is a clinician-founded telehealth platform providing speech-language therapy services. We are committed to protecting your privacy and safeguarding your personal and health information in compliance with applicable federal and state laws, including HIPAA.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, create an account, schedule services, or receive therapy through our platform.

1. Information We Collect

We collect information necessary to provide safe, effective, and compliant speech-language therapy services.

Information You Provide Directly:

  • Full name, contact information, and date of birth
  • Emergency contact information
  • Medical history and health-related information relevant to speech-language therapy
  • Evaluation documentation and treatment records
  • Payment and billing information
  • Communication preferences
  • Account login credentials

Information Collected Through Platform Use:

  • Appointment history
  • Session attendance and documentation
  • Secure messaging between clients and clinicians
  • Device and browser information for platform functionality
  • Usage data for improving platform performance

All protected health information (PHI) is handled in compliance with HIPAA regulations.

2. How We Use Your Information

Rooted Voices uses your information to:

  • Conduct initial evaluations and develop treatment plans
  • Provide, document, and manage therapy services
  • Process subscription payments and session billing
  • Communicate appointment reminders and service updates
  • Maintain secure clinician dashboards and client portals
  • Improve platform functionality and user experience
  • Comply with legal and regulatory requirements

We do not sell your personal or health information.

3. Subscription & Payment Information

Rooted Voices operates on a subscription-based model with optional pay-as-you-go services. Payment information is securely processed through third-party payment processors. We do not store full credit card details on our servers.

Initial evaluation fees may be credited toward subscription services as outlined in our Terms of Service.

4. Information Sharing

We only share information when necessary to provide services or comply with law. We may share information with:

  • Licensed healthcare providers involved in your care
  • Secure technology and hosting providers supporting platform operations
  • Payment processors for transaction processing
  • Legal or regulatory authorities if required by law

All third-party service providers are required to maintain confidentiality and data protection standards.

5. Data Security

Rooted Voices uses administrative, technical, and physical safeguards to protect personal and health information from unauthorized access, disclosure, or misuse.

Our platform utilizes encrypted communication and secure storage systems. Access to protected health information is limited to authorized clinicians and staff.

6. Your Rights

You have the right to:

  • Request access to your records
  • Request corrections to inaccurate information
  • Receive information about how your data is used
  • Withdraw consent for certain communications

Requests may be submitted to support@rootedvoices.com.

7. Children’s Privacy

Rooted Voices provides services to minors with parental or legal guardian consent. Parents or guardians are responsible for account creation and authorization for services.

8. Multi-State Services & Licensure

Rooted Voices provides telehealth speech-language therapy services in states where our clinicians are appropriately licensed.

Clients must be physically located in a state where the assigned clinician holds an active license at the time services are rendered.

We comply with applicable state licensure laws and telehealth regulations governing the provision of speech-language pathology services.

As Rooted Voices expands into additional jurisdictions, this Privacy Policy and our Terms of Service will continue to apply in accordance with applicable state and federal law.

9. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

support@rootedvoices.com