Cancellation Policy

We understand that life can be unpredictable. Our cancellation policy is designed to be fair to both our clients and therapists while maintaining consistent care.

Last updated: February 2026

Quick Summary

24+ Hours Notice

No cancellation fee

Less than 24 Hours

50% of session fee

No-Show

100% of session fee

Cancellation Notice Requirements

We require a minimum of 24 hours notice for all appointment cancellations.
Cancellations made with less than 24 hours notice may be subject to a cancellation fee.
Emergency situations will be handled on a case-by-case basis.
No-show appointments will be charged the full session fee.

Rescheduling Policy

Appointments can be rescheduled with 24 hours notice at no charge.
Rescheduling requests made with less than 24 hours notice may incur a fee.
Multiple reschedules may require additional coordination.
We will work with you to find alternative appointment times when possible.

Cancellation Fees

Late cancellations (less than 24 hours): 50% of session fee
No-show appointments: 100% of session fee
Emergency cancellations: Fee may be waived with proper documentation
Fees will be charged to your account on file

How to Cancel or Reschedule

Use the client portal to cancel online
Email your therapist directly
Message your therapist through the secure portal

Emergency Situations

We understand that emergencies happen. If you have a true emergency, please contact us immediately.
Emergency cancellations may be exempt from fees with proper documentation (e.g., medical emergency, family emergency).
We will work with you to reschedule your appointment as soon as possible.

Service-Specific Policies

Initial evaluations: 48-hour cancellation notice required
Group sessions: 72-hour cancellation notice required
Family/caregiver sessions: 24-hour notice required
Assessment appointments: 48-hour notice required
Consultation calls: 24-hour notice required

Important Notes

All cancellation policies apply to both in-person and teletherapy sessions
Payment is due regardless of attendance unless proper notice is given
Repeated cancellations may result in modified scheduling requirements
We understand that life happens - please communicate with us early
Our goal is to provide consistent, reliable therapy services

Questions About Our Policy?

If you have questions about our cancellation policy or need to discuss special circumstances, please don't hesitate to contact us.

Email Us

info@rootedvoices.com

24-hour response

Client Portal

Cancel online

24/7 access

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